eCondos & Homes: The Future of Personalized Service
June 15, 2006 (Lombard, IL) - Working your way into hearts of customers through
the ice-cold veins of technology is a tall order, but eCondos & Homes is
proving that it can be done. The secret? A little TLC.
"What we provide is easy access to the kind of real-time market information
that customers have come to expect," says eCondos & Homes founder and
President Jeff Barton, an industry veteran with more than 20 years experience.
"Then we provide them with the best, most conscientious customer service
humanly possible."
Barton's founding vision was to fully empower consumers with the best internet-based
technology available, while bringing back personalized service to a business
that has become increasingly cold and impersonal over the last 10 years. It's
the best of both worlds: today's cutting-edge technology combined with old-fashioned
hands-on attention.
"There are fewer and fewer companies out there that provide the kind of
personal attention to detail that we feel is important," explains Barton.
"With every transaction, I personally back up my agents and our clients.
That gives everybody good peace of mind and makes things go more smoothly."
Stan Milan at BIRDVIEW was Barton's first phone call when it came time to enact
this strategic integration and take his company to the next level. "I knew
that they were the only ones who would 'get' what I was trying to do,"
says Barton. "I needed a company that would provide exactly the kind of
forward-looking, technology-based service I wanted for my customers, so that
my agents could step in and take it the rest of the way."
Now, with close to 900 registered users and more sales each year, Barton's
dream is rapidly becoming reality. "Obviously, a major part of our company
brand is our web presence," says Barton. "BIRDVIEW provides a big
part of that and is an invaluable resource. Providing customers with the tools
they need to make informed decisions builds more loyalty than ever before, and
we've proven that."
Industry statistics show that the number-one reason consumers visit real estate
websites is to look for listings. Making this process easy and providing relevant
information in an easy to use manner is one of the key factors that separate
successful real estate companies from those with poor online systems.
"BIRDVIEW is the reason our business keeps growing," says Barton.
"Their innovative product and excellent service has contributed greatly
not only to our brand identity, but our bottom line. Our website and BIRDVIEW
database generate quality leads that translate into quality transactions."
About eCondos & Homes
Founded in 1999 by Jeff Barton, eCondos & Homes is an innovative, cutting-edge,
full-service real estate company serving all of Southern California including
Los Angeles, Orange, San Bernardino, San Diego, Riverside and Ventura Counties.
The company's website, www.econdosandhomes.com,
provides consumers with state-of-the-art, up-to-the-minute information on real
estate and listings in their desired markets and areas. In coordination with
sister company US Home and Loans, customers are given the kind of full spectrum
boutique service that only a small company with a technological edge can provide.
About BIRDVIEW Technologies
BIRDVIEW Technologies, www.birdview.com, is
a leading provider of Internet software to real estate offices and agents in
31 states and over 145 local MLS'. The Company's scalable software platform
can be deployed to provide Lead Generation, Lead Management, Communication,
and Productivity tools. Each month, BIRDVIEW clients utilize the Company's software
to service over 2 million online consumers.
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